American Business, 1920–
2000: How It Worked , Harvard professor Thomas McCraw says,: “In the running of a company of whatever size, the hardest thing to manage is usually this: the delicate balance between the necessity for centralized control and the equally strong need for employees to have enough autonomy to make maximum contributions to the company and derive satisfaction from their work. To put it another way, the problem is exactly where within the company to
lodge the power to make different kinds of decisions.”
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